Edwin D’Hondt – Umicore

To measure is to know: that’s where Tam Tam came in. They helped us build the UC business case and transform for improved digital collaboration.

Edwin D’Hondt - Vice President IT Enterprise Architecture and Infrastructure Management - Umicore

“With the contract for our PABXes ending, Tam Tam carried out a detailed inventory and analysis of our voice telephony.
In parallel, they also advised us about our Unified Communications project (UC), to show us how we could collaborate differently using up-to-date tools. Based on their analysis, they integrated into that advice also the feasibility and timing of such a project for the various sites. While we of course were looking for cost reductions, we also needed more flexibility and efficiency for employees.
To measure is to know: that’s where Tam Tam came in. They helped us build the UC business case and transform for improved digital collaboration.
We are carrying out this strategic project in phases. We have already identified some quick wins, such as putting mail and individual document management in the cloud, and digitising voice calls (VoIP). Letting the numbers tell the tale, Tam Tam contributed to the business case for our executive management.” Without their detailed inventory and pragmatic financial analyses, it would have been hard to build the basics of the business case.