Katia Vanderstappen & Erik Deleersnyder – G4S Belgium

Tam Tam’s consultants give us the critical support we need in our migration to a single international provider. They act as the operational link with the suppliers, for our 14 business units. We could not achieve this without Tam Tam’s consolidated and normalised reporting knowledge.

Katia Vanderstappen - Sourcing Manager & Erik Deleersnyder - Procurement & Facility Manager - G4S Belgium

“Even though we have specialists in-house, we rely on the added value of Tam Tam as our external partner, because time is always in short supply and this frees up people for other projects. In addition, the Tam Tam consultants keep their fingers on the pulse of new developments in the telecoms market and on best practices in other organisations.  This information is essential if we want to get maximum advantage out of new possibilities and market trends.” (E)

“We started out with a telecoms audit in 2010, because of our high telecoms spend with our multiple providers. By implementing some of the recommendations from this audit, we immediately achieved 10% savings on our Belgian Telecoms spend. Tam Tam’s “no cure, no pay” approach for the audit was a great way to get to know the team and their value first-hand: we quickly experienced their market knowledge and their thorough preparations for implementing the recommendations.” (K)

“Now we collaborate on the on-going Telecom Expense Management (TEM) tool, which is tailored to our needs. It ensures the continuous improvement of our telecoms infrastructure.” (K)

“For G4S, the availability and traceability of our mobile people and systems are crucial. We offer our customers a mix of solutions for monitoring systems, control rooms and mobile data transfers for alarms, events and cash transport with continuous registration.” (E )

“Telecoms is only a small part of our services, but it is indispensable. The recommendations on Service Level Agreements and new, innovative Telecoms opportunities are an added value to our company.” (K)

“The Tam Tam team has done a huge amount of work for us, identifying items for improvement more quickly than we could do. They have also given us the market knowledge and best practices we need in order to explore new and interesting opportunities.”

Furthermore, The Tam Tam team is in close contact with similar organisations, and keep a close eye on the practical application of innovative technological solutions. They use all this knowledge to support customers like us in improving and optimising our environment, through analysis and pro-active discussion.” (E)

“Tam Tam‘s consultants give us the critical support we need in our migration to a single international provider, including sharp agreements with local providers and maximum G4S benefits. They also act as the operational link with the suppliers for building a transparent bill with internal re-invoicing for our 14 business units. Without Tam Tam’s tremendous efforts to collect detailed, quality and accurate data, it would have been impossible to put this into practise.” (K)

“As a customer, we are free to choose what parts we will implement ourselves and what we will delegate to Tam Tam, based on our priorities and workload.  This flexibility cannot be underestimated! We are equally satisfied with the day-to-day follow-up.” (E)

“Tam Tam’s consultants give us the critical support we need as we migrate to a single international provider, including sharp agreements with local providers and maximum G4S benefits. They also act as the operational link with the suppliers for building a transparent bill with internal re-invoicing for our 14 business units. Without Tam Tam’s tremendous efforts to collect detailed, quality and accurate data, it would have been impossible to put this into practise.” (K)

“As a customer, we are free to choose what parts we will implement ourselves and what we will delegate to Tam Tam, based on our priorities and workload.  This flexibility cannot be underestimated! We are equally satisfied with the day-to-day follow-up.” (E)