It is highly important to work with a partner who knows the telecom market and can advise you on how to build your strategic plan.
Procurement of telecoms is complex! Tam Tam helps us to analyse and understand our usage in this fast-moving market. They put the data in an understandable format. On top of that, Tam Tam knows what you can ask and expect from the different operators
Tam Tam keeps every promise: with them, a promise equals action. They have supported us for years with the analysis of mobile and fixed telephony for certain countries. Their specialised advice helps us to ensure that our telecommunication supports our business, build good relationships and carry out negotiations with operators.
The biggest challenge for our organisation with the UC & C implementation was to give the right level of empowerment to the different branches without losing sight of our primary goal: to create a consistent customer experience. A good trade-off needed to be made between standardisation and guaranteeing branches the empowerment they are entitled to since they are the closest to their customers.
A good accessibility remains, even in 2016, an important basic requirement for a positive Customer Experience.
Involve your users from day one so that user adoption stays high on the list. Evaluate your WAN to meet the needs of UCC. Consider it as a business project and not as just another technology project!
Tam Tam Consulting is independent, so they always give objective feedback and act in the customer’s interests. The dedicated consultants assigned to our company always look for the best solutions to reduce costs and optimise telecom usage.
With the help of Tam Tam, we avoid new time-consuming tender procedures and keep procurement focused on the quality of the service.
To measure is to know: that’s where Tam Tam came in. They helped us build the UC business case and transform for improved digital collaboration.
Thanks to Tam Tam, our managers can direct their colleagues towards more efficient ways to use mobile telephony and mobile data in particular.
Analysing telecom bills is very complex and time-consuming, but if you don’t do it your company is losing money. Tam Tam saves you that time and money.
Tam Tam Consulting translates the often messy telecom bills and reports into straightforward analysis and useful recommendations. They are also specialised in telecoms contract terms & conditions, and have great expertise in contract negotiations.
Our partnership with Tam Tam gives us real peace of mind; it’s a guarantee that we are not paying too much for our telecoms.
Tam Tam’s benchmark studies proved extremely useful during negotiations with the telecoms operators. The mobile prices plummeted, and we will benefit from the price decrease for the entire contract period.
Even if you have in-house mobile telecom knowledge, an independent third-party can confirm what you can ask from your operator.
Letting the numbers tell the tale, Tam Tam contributed to the business case for our executive management.
The Tam Tam team has done a huge amount of work for us, identifying items for improvement more quickly than we ever could do. Market knowledge and best practices in order to explore new and interesting opportunities, are provided as well.
By delegating cost control to the specialists at Tam Tam, we ensure our own people can focus on strategic projects for the bank.
After implementing some of the recommendations from Tam Tam’s first telecom audit, we realised 10% savings on the telecoms bill, without any extra effort on our part.
Tam Tam’s consultants give us the critical support we need in our migration to a single international provider. They act as the operational link with the suppliers, for our 14 business units. We could not achieve this without Tam Tam’s consolidated and normalised reporting knowledge.
We couldn’t do or negotiate mobile without Tam Tam: in a market that is so fast, their knowledge makes it essential to have them on board.
We saved over 20% on our mobile and fixed phone expenses thanks to Tam Tam’s analysis.
In the last 24 months we, in conjunction with Tam Tam, have competitively tensioned $4.5m of telephony spend over 16 European countries, resulting in $1.4m of savings (31% on average).
Telecom Expense Management (TEM) with Tam Tam has proven itself a useful investment even in the long-term: year after year it realises a positive business case.
Procurement of telecoms is complex: don’t try it on your own! Tam Tam specialists help us to analyse & understand our usage in this fast-moving market. They put the data in an understandable format. Managing this on our own would be impossible.